Terms & Conditions

Order
Orders need to be placed at least 5 calendar days in advance. Last minute orders are not available, but do contact us via our Contact Us page and we will get back to you if there is any availability.

Prices
All prices are subject to change and prevailing GST charge without notice. Anytime GST will be charged, the prices will indicate the charged GST rate prevailing at the time the order was placed.

During festive seasons and at any other time we see fit, the prices for menu items can be subject to change without prior notice.

Delivery
Delivery services will arrive 30 minutes to 1 hour earlier for buffet set-ups, if needed. In the event of unforeseen circumstances or bad weather, delivery services might be delayed. Self-collection is only available for takeaway bento sets at no additional costs at 73 Upper Paya Lebar Road, #01-01 Centro Bianco Building, Singapore 534818.

All orders to Sentosa, Marina Bay Sands, Tuas, Jurong Island, Jurong Shipyard, Jurong Port and other restricted areas will come with an additional surcharge of S$ 50.00 per order. Delivery fees may be waived for orders above $(E.g. 1,500.00). Kindly email sales@sparkrestaurant.com.sg to discuss and clarify any of your queries.

If there is no lift access to the venue, an additional surcharge between $(E.g. 60) to $(E.g. 80) will be applied.

Processing Payment
We only accept Visa or Mastercard, debit or credit cards for all online orders.

Order Confirmation
Customers will be notified of confirmation via email or call within 72 hours upon receipt / successful placement of orders. Please call us at 6345 1180 if you did not receive an email or call from our team within 48 hours.

Order Cancellation
In the event of any cancellation made less than 5 calendar days from the date of the event, cancellation fee of 50% of the total amount billed (not including GST) will be chargeable. In the event of any cancellation made within 1 working day, cancellation fee of 100% of the total amount billed (not including GST) will be chargeable.

Order Amendments
In the event of any amendments that need to be made to the menu or pax 3 working days before the event date, an amendment fee between $(E.g. 80) to $(E.g. 100) will be applied.

Promotions
All promotions are not valid in conjunction with any other promotions, vouchers, and discounts unless otherwise stated. Spark Catering Pte. Ltd. reserves the right to change the terms and conditions governing the promotion or promo code.

Food & Products
Images used on our website are for illustrative purposes only. Spark Catering Pte. Ltd. reserves the right to change the dish of an equivalent value without prior notice.

Customers are responsible for the safekeeping of the buffet equipment. If there is any loss or damage to our buffet equipment or any other products we provide, we reserve the right to charge or bill customers for said loss or damage.

Staff
On-site service staff are available upon request, subject to availability and additional charges. Extra service hour and overnight charges apply.